Content Designer


5 month ago

About Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

Job Description

We are seeking a versatile and talented individual to join our design team as a Content Designer. In this role, you will play a crucial role in shaping the user experience by creating clear, concise, and engaging content across various digital platforms. You will collaborate closely with designers, product managers, and developers to ensure that the user interface and overall user experience align with the brand's voice and objectives. Your responsibilities will include crafting user-centric copy, developing content strategies, and ensuring consistency across all touchpoints. The ideal candidate is a skilled storyteller with a deep understanding of user psychology and an ability to translate complex concepts into simple, accessible language. This person will:

  • Collaborate with cross-functional teams, including designers, product managers, and developers, to shape and enhance the user experience by creating effective, user-centric content.
  • Write clear, concise, and engaging copy for user interfaces, onboarding flows, error messages, tooltips, notifications, and other interactive elements to guide users through their journey.
  • Develop and maintain a consistent brand voice and tone throughout all user interactions, ensuring alignment with the brand's values and objectives.
  • Work closely with designers to ensure the integration of content and design elements, ensuring a cohesive and intuitive user experience.
  • Collaborate with product managers and developers to understand product features, functionalities, and specifications and translate them into clear and accessible language for users.
  • Create and maintain content guidelines, style guides, and other documentation to ensure consistency across all platforms and touchpoints.
  • Conduct regular audits and reviews of existing content to identify areas for improvement and optimize the user experience.
  • Collaborate with marketing teams to develop and execute content strategies that support marketing objectives and enhance user engagement.
  • Review and analyze user feedback and metrics to identify opportunities for content improvement and iterate on content strategies accordingly.

πŸ‘‹ You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Content Designer you should have 4+ years of experience, plus:

  • Bachelor's degree in English, Journalism, Communications, Human-Computer Interaction (HCI), or a related field.
  • Proven experience as a UX Writer, Content Designer, Copywriter, or in a similar role, with a strong portfolio showcasing UX writing and content design samples.
  • Excellent writing, editing, and proofreading skills, with a keen eye for detail and a solid understanding of grammar, style, and tone.
  • Strong understanding of user-centered design principles and the ability to empathize with and advocate for users.
  • Familiarity with user experience design processes, methodologies, and tools.
  • Experience collaborating with designers, product managers, and developers to shape the user experience.
  • Ability to work in a fast-paced, deadline-driven environment while managing multiple projects and priorities.
  • Excellent communication and interpersonal skills, with the ability to effectively present and articulate content decisions.
  • Strong problem-solving skills and the ability to think critically and strategically.
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