Job Description
At Bueno, we're looking for a support specialist to join us on our quest to help people discover their creative superpowers. Preferably, you're someone in the web3 space who has used our product.
We're looking for a person who is not afraid to wear many hats and enjoys a culture of freedom and responsibility. You will be given the trust and authority to try different things, explore ideas, fail, learn, adapt, and try again.
We're a small team creating no-code tools for artists and producers in the web3 space. If you also want to get your hands in different parts of the company, including support and community, then this role is perfect for you! Your work would be about evolving how Bueno delivers consistent and delightful support throughout the entire user journey.
Your role
Being a customer support specialist in Bueno is a crucial part of our mission, serving as the face of the company and the primary point of contact for customers. As a customer support specialist, your main goal is to provide excellent customer service, resolve customer issues, and build strong relationships with customers to drive customer satisfaction and loyalty. Key responsibilities include:
- Responding to customer inquiries in a personalized way via chat in a timely and friendly manner
- Troubleshooting and resolving customer issues, escalating complex problems to the appropriate team when necessary
- Gathering and documenting customer feedback to inform product development and improve customer experience
- Keeping up-to-date with product knowledge and company updates to ensure accurate and complete information is provided to customers
- Maintain and update FAQ, support, and product documentation to ensure accurate and up-to-date information is available to customers.
- Collaborating with cross-functional teams, including Product, Community, and Marketing, to ensure a consistent and positive customer experience
- Continuously improving processes and procedures to increase efficiency and customer satisfaction
Qualifications
Experience in customer service: Prior experience in a customer service role, especially in a technology or software company, is highly preferred. The representative should be able to demonstrate their ability to provide excellent customer service, handle customer issues, and resolve conflicts.
Experience working with Intercom, Discord, and other support tools.
ย This person should be based in Europe, Africa, or Asia to cover support for those continents
Strong communication skills: The ability to communicate clearly and effectively with customers is crucial in this role. This person must be able to listen to the customer's needs, provide solutions, and follow up to ensure customer satisfaction.
Technical aptitude: Familiarity with Bueno's products and technology is important for resolving customer issues efficiently. This person should have a strong understanding of Bueno and the ability to quickly learn new systems and software.
Customer-centric mindset: This person should have a strong desire to help customers and a focus on providing excellent customer service. They should be empathetic, patient, and able to handle difficult situations with grace and professionalism.
Understanding of Web3 technology, including NFTs, smart contracts, and IPFS.
Some Perks
100% Remote
Health insurance, including dental and vision.
Paid Sick Leave
Paid Vacation
Competitive salary
Company equity
