Polywork

Customer Support Agent

1 year ago

About Polywork

Polywork is the professional network for people who defy a traditional 9-5, and want to find the right people and projects to grow their network and their skills.

Polywork helps people discover new opportunities and showcase what they do – from work accomplishments to side hobbies and passion projects. Use polywork to find unique collaboration opportunities and spend more time working on what you love with like-minded professionals.

Job Description

Polywork is the professional network for people who defy a traditional 9-5, and want to find the right people and projects to grow their network and their skills.

Polywork helps people discover new opportunities and showcase what they do – from work accomplishments to side hobbies and passion projects. Use polywork to find unique collaboration opportunities and spend more time working on what you love with like-minded professionals.

As an open platform, our community is key to the success of the business. Our hope is to strengthen our connection and build a thriving community.

We're looking for a part-time entry-level support professional to assist our full-time employees when needed during business hours and to perform support tasks regularly during weekends. This role will report directly to our Head of Customer Support.

You Will:

  • Respond to incoming emails from users via our Zendesk CRM
  • Take ownership of customer issues and address them accordingly, consulting with our Head of Customer Support when needed.
  • Evaluate and process reports of Community Guidelines violations
  • File bug reports and feature requests
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Follow communication procedures, guidelines, and policies

You Have:

  • At least 1 year of tech customer support/service experience with international customers
  • Exceptional writing and verbal communication skills (English)
  • A strong ability to operate multiple applications and platforms
  • Capability to handle multiple responsibilities at once and are very detail-oriented.
  • $25-$35 per hour DOE

Join us as we strive to make the world more productive by connecting people to more possibilities.

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