What You'll Do

Lead the definition and delivery of service and product design projects
Collaborate closely with cross-functional teams, designers, researchers, and business partners to build coherent end-to-end services
Show the value of a multidisciplinary perspective, and build upon the expertise of our dedicated design team
Help define the vision for the Spotify development experience and the growth of future Backstage value propositions
Conduct research to inform internal tools, processes, and capabilities required to deliver on customer experiences, platform initiatives, and strategies
Define and visualise current and future customer experiences with relevant artefacts such as service standards, frameworks, personas, maps and blueprints, and customer experience strategies
Rapidly design, prototype, and test concepts for services and products based on a deep understanding of business and customer needs, channels, and technology
Plan and lead co-creation workshops and community events with internal and external customer teams, collaborators, distribution partners, and open-source users
You’ll be an advocate for and help support our Design Systems strategy and will drive it forward with an iterative approach in mind
Help service owners and partners identify and understand bottlenecks and make recommendations to drive improvements
Lead design practice rituals and develop new standards to mature the craft of the Platform design team
Show - don’t tell. Use the power of rendering and crafted storytelling to support product excellence, innovation and team alignment

Who You Are

Extensive experience in crafting products and services - preferably within the Enterprise tech sector with a high level of visual and UI experience. (Agency experience is an advantage)
Track record of crafting functional but also beautiful experiences that users love
Equally comfortable working through sophisticated flows, crafting visually stunning interfaces, storytelling through motion, and all the fields of design required to support the work
Data-informed - recommendations and design work are deeply rooted in experimentation and evidence
Comfortable starting from ambiguity and driving clarity from complexity. Works autonomously or within a design squad
Balances user and business centricity equally
Outstanding communicator, storyteller, and facilitator. Brings people together and builds a shared understanding, with an encouraging vision and narrative
Experience in defining strategies that support teams through product pivots - such as experience visions, scenario planning, future casting, service prototyping, or similar
Enjoys mentoring others to give and ask for honest and critical feedback
Builds positive relationships with cross-functional partners
Develops standard methodologies for engaging across teams within the organisation
Drives inclusion and equity within their wider Product Area/domain. Holds others accountable for non-inclusive behaviours and builds a psychologically safe environment