In this role, you will
- Own the key metric of subscription renewals and develop strategies to improve it.
- Analyze the data to identify levers and implement initiatives that impact on renewals.
- Redesign the cancellation process to reduce churn.
- Implement offboarding strategies that encourage users to stay.
- Identify barriers preventing users from accessing the app after web purchases.
- Develop and implement strategies to improve user journey from web to app.
- Build growth models to find opportunities for increasing renewals.
- Discover correlations between user attributes and payment data affecting retention.
- Work closely with customer support to understand customer behavior through channels.
- Collaborate on effective solutions that reduce cancellations.
- Partner with CRM teams for win-back campaigns.
- Manage and optimize transactional emails influencing renewals.
- Stay updated on industry best practices for subscription management.
- Ensure compliance with regulations regarding subscription management.
You will need
- 5+ years in product management, growth, or customer lifecycle roles.
- Proven ability to reduce churn and drive renewals.
- Experience in optimizing customer journeys and cancellation flow.
- Strong analytical skills and experience with user behavior analysis.
- Proficiency in building growth models and A/B testing.
- Collaborative leadership and effective communication skills.
- Familiarity with subscription compliance standards is a plus.
What we offer
- Competitive salary package commensurate with experience.
- Remote, in-office, and hybrid work opportunities (EU time zone).
- Relocation package to Cyprus.
- The equipment you need to do your job.
- A premium SIMPLE subscription.
- 21 days annual leave, plus bank holidays.
- Support to learn English if desired.
- Flexible hours focusing on results.
