Position Overview

• The GPT & AI Systems Lead is a key individual contributor role working cross-functionally to advance Agiloft’s enterprise AI operations.
• The right candidate will have deep technical expertise in administering enterprise-level GPT instances, creating and maintaining custom GPTs, and designing valuable integrations aligned with organizational needs.
• This role will also drive strategic initiatives around AI agent creation and workflow optimization, identifying where agents can augment or replace manual processes.
• The ideal candidate is hands-on, experienced, and strategic, with ability to envision AI’s transformative role in the workplace.
• This role reports to the VP of AI Operations.

Job Responsibilities GPT Administration & Custom Development

• Administer the organization’s Enterprise GPT instance, ensuring stability, governance, compliance, and security of usage.
• Design, develop, and maintain custom GPTs tailored to departmental or company-wide use cases.
• Partner with business units to translate needs into GPT-powered solutions, balancing flexibility with enterprise controls.
• Ensure documentation, monitoring, and lifecycle management for GPT-related deployments.

AI Integrations & Workflow Optimization

• Evaluate and implement integrations between GPT systems and enterprise platforms (CRM, ERP, HRIS, and knowledge bases).
• Assist in mapping workflows to identify opportunities where GPT agents or automation can increase efficiency, reduce silos, enhance compliance, or elevate Customer experience.
• Prototype and deploy AI agents that align with organizational goals and ethical standards.
• Maintain a roadmap of potential GPT and agent-enabled enhancements for leadership review and prioritization.

Strategy & Vision

• Provide input on the evolving landscape of enterprise AI and emerging GPT capabilities.
• Balance rapid experimentation with governance and strategic alignment, ensuring responsible and value-driven AI adoption.
• Evangelize AI’s role in redefining the workplace by fostering innovation, collaboration, and continuous improvement.

Collaboration & Enablement

• Partner with cross-functional teams to design GPT-enabled tools that meet business and regulatory requirements.
• Assist in developing training materials, guidelines, and best practices for employees engaging with GPT systems.
• Serve as advisor and AI subject-matter expert to AI Operations team.
• Other duties as assigned.

Required Qualifications

• 6+ years of experience in technical roles involving AI/ML, automation, or enterprise systems integration.
• 3+ years hands-on experience with GPT, LLMs, or conversational AI platforms.
• Proven ability to deliver technical solutions aligned with business objectives.
• Ability to identify opportunities for automation and AI augmentation in complex workflows.
• Strong understanding of security, compliance, and governance for enterprise AI.
• Proficiency in Python, APIs, and enterprise integration methods.
• Excellent communication skills to translate technical concepts for non-technical stakeholders.
• Strategic thinking with hands-on execution ability.

Preferred Qualifications

• Experience creating and managing AI agents in enterprise environments.
• Familiarity with SOC2, ISO27001, GDPR, and AI/data compliance frameworks.
• Experience in SaaS or enterprise software environments.
• Knowledge of prompt engineering, fine-tuning, and agent orchestration tools.
• Bachelor’s or Master’s degree in Computer Science, Data Science, or related field.
• Passion for shaping the future of work through AI and organizational transformation.

Work Environment

• Ensuring a diverse and inclusive workplace with acceptance for bringing authentic selves to work.
• Employment decisions based on business needs, qualifications, and job requirements without regard to protected status.
• Accommodations available during recruitment as needed.
• No application deadline for this opportunity.