THE OPPORTUNITY

YOUR IMPACT

• Support the design and deployment of AI Agents to support key sales and commercial workflows, in partnership with the Director of Global Programs, Product, and Marketing.
• Design, develop and refine conversational logic for AI Agents within our selected AI Agent platform(s). Act as the internal operational expert and day-to-day operator for our AI Agent platform(s).
• Collaborate with the Revenue (Sales and Marketing) leadership to ensure we’re continuously training and improving our AI Agent; work closely with PD and Revenue to prioritize and implement strategic improvements to our AI Agents capabilities.
• Monitor day-to-day performance, as well as help to develop regular reports with cross-functional partners to improve AI Agent performance, including tracking critical metrics such as: deflection rates, meeting rates, lead-to-MQL conversion, MQL-to-Opp Validation, and full-cycle conversion.
• Plan requirements with internal stakeholders and help lead working groups to usher AI-Agent projects through their entire lifecycle.
• Understand our commercial processes and our client needs – represent Revenue team and client’ perspectives in internal strategy and planning sessions, and in discussions with cross-functional stakeholders.
• Drive and influence the development, prioritization, and analysis of A/B experiments with our AI Agents, to accelerate business growth and improve operational efficiency.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Reside in São Paulo. Available to go to the office once a week.
• Advanced English is mandatory as you will interact with international stakeholders.
• Previous experience in high-growth SaaS environments is mandatory.
• You are an independent problem-solver capable of seeking information and solving conceptual problems autonomously in a fast-paced environment.
• Experience or strong familiarity with how Generative AI systems operate. Experience training AI agents or designing conversational logic is a significant plus.
• Proven ability to gather data and perform ongoing reporting. You should be able to identify where clients are dropping off in a conversation and suggest optimizations based on performance metrics.
• Capable of translating business needs into technical requirements to collaborate effectively with Product and Engineering teams.
• Familiarity with Salesforce or HubSpot is a plus.
• Ability to act as a bridge between different areas (Commercial, Product, Marketing) with enough autonomy to handle peer-level interactions effectively.
• Analytical and problem-solving skills, with proven track record of driving insights and making decisions based on data.
• Ability to manage multiple workstreams, handle pressures and meet targets in hyper-growth environment, while having a keen eye for details.
• Experience working with international teams, presenting to executive leadership, building business cases, and proving out the results.

WHAT WE OFFER YOU

• With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.
• Our flexible benefits program allows you to customize some of the benefits, according to your needs!
• WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more!
• WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done.
• PAID TIME OFF: It’s important to take time away from work to recharge.
• PAID PARENTAL LEAVE: Offering 100% paid parental leave to all new parents.
• CAREER GROWTH: Access world-class platforms and interactive sessions.
• CULTURE: Join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness.

Diversity, Equity, and Belonging at Wellhub