What you'll be doing

• Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
• Translate business requirements and user needs into structured dialogue models and interaction patterns.
• Develop clear, concise, and brand-aligned conversational content.
• Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions.
• Create wireflows, conversation maps, and prototypes to communicate design intent.
• Apply usability testing insights and performance analytics to iterate and improve experiences.
• Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces.

What we are looking for

• 5–8+ years of experience in UX design, content design, or conversational design.
• Experience for conversational experiences for generative or agentic AI.
• Strong understanding of human-centered design and UX best practices.
• Experience working in agile, cross-functional product teams.
• Portfolio demonstrating conversation flows, UX writing, or AI interaction design.
• Prompt design experience.
• Familiarity with conversation analytics and optimization techniques.

Skills & Competencies

• Conversation flow design and scripting
• Interaction design and prototyping
• Research synthesis and usability testing
• Cross-functional collaboration
• Problem-solving and systems thinking.

What Success Looks Like

• AI conversations that are intuitive, helpful, and aligned with the client’s brand voice.
• Improved containment, task completion, and customer satisfaction metrics.
• Clear documentation and scalable design patterns adopted by teams.
• Strong collaboration and positive impact with cross-functional partners.