Role Overview

• Play a key role in driving the success of long-tail Brand Partners.
• Be the point of contact for Brands and cross-functional internal stakeholders.
• Provide operational and commercial support to partners on a 12-month fixed term contract.
• Scale Brand Management as a new methodology for managing Brand partners at scale.
• Collaborate with support teams to address inquiries efficiently.

Responsibilities

• Manage a wide portfolio of Brand Partners through centralized contact.
• Maintain excellent client relationships and communications.
• Monitor Brand performance operationally and commercially across KPIs.
• Identify and tackle Brand partner challenges by liaising across business teams.
• Engage in hypercare support activities including training and dedicated calls.
• Support continuous improvement activities for Digital Brand management.

Requirements

• At least two years experience in buying, merchandising, digital trading, or operations within luxury fashion or e-commerce.
• Strong planning and analytical skills, proficient in Microsoft Excel.
• Ability to draw insights from data and build compelling data-driven stories.
• Excellent communication skills, verbal and written.
• Ability to manage multiple challenges and take ownership of work.
• Capability to improve support processes and add clarity.
• Fluent in English; French and Italian are advantages.
• Available to start immediately or by early November.