Responsibilities

• Design and lead the strategic vision for VIP hospitality across multiple regions, ensuring alignment with brand positioning, business objectives, and user retention goals
• Develop and execute a comprehensive hospitality program tailored for VIP users, including gifting, travel experiences, luxury events
• Co-own the roadmap for VIP experience development, based on customer segmentation, behavioral data, and market trends
• Work closely with VIP Managers and CRM teams to identify eligible VIP clients for hospitality offerings, ensuring experiences align with brand values, legal regulations, and responsible gambling policies
• Plan VIP events - events calendar, budgeting, vendor negotiations, and partner relations
• Build and maintain relationships with hospitality, luxury goods, and service providers; negotiate preferential rates and premium services for VIP clientele; ensure high-quality delivery from third-party providers
• Drive innovation in VIP engagement, identifying new formats and concepts that create an emotional connection to the brand and long-term loyalty
• Manage and mentor a small team of brand managers and event specialists; provide leadership in project planning, task delegation, and performance monitoring; collaborate with internal departments: VIP CRM, Marketing, Legal, Risk
• Manage hospitality budgets and report on ROI for all VIP experiences; monitor spending, cost-effectiveness, and value generation; provide regular reports to management with clear KPIs and performance tracking
• Analyze data, feedback, and market insights to refine and optimize hospitality offerings; identify trends and implement continuous improvement processes to enhance satisfaction and retention

Requirements

• Minimum 3 years of experience in VIP hospitality, luxury customer service, or event management (preferably in iGaming, or luxury sectors)
• Proven experience managing high-profile clientele and delivering exceptional service
• Strong project management and multitasking skills
• Budget management and vendor negotiation experience
• Excellent communication and interpersonal skills with a service-oriented mindset
• High attention to detail and organizational abilities
• Understanding of gambling industry dynamics, VIP customer behavior, and loyalty principles
• Sensitivity to cultural differences in international VIP client management

Personal Features

• Discretion, confidentiality, and professionalism
• High level of cultural awareness
• Client-first mindset with ability to anticipate VIP needs
• Strong problem-solving and crisis management skills

Core Values

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow

Benefits

• Medical insurance and financial aid
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.)
• 100 % paid sick leaves
• Paid vacation
• Annual salary review (based on performance)
• Quarter bonuses according to the company's policy
• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.
• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.)
• Personal development plan
• Corporate events and team-building activities
• Growe Care (Well-being Program)
• Free lunches at the office