Responsibilities

• Set the long-term creative vision for Intercom’s brand across all channels and touchpoints.
• Lead, mentor, and scale a high-performing brand design organization.
• Define and elevate the Intercom brand system ensuring cohesion, creativity, and innovation.
• Partner with senior executives to deliver integrated brand experiences that drive measurable impact.
• Establish and refine creative standards, processes, and systems for efficient delivery at scale.
• Advocate for brand and design as strategic business drivers connected to measurable outcomes.
• Own and evolve the Intercom brand book and visual identity guidelines.
• Recruit, develop, and retain top design talent fostering creativity, accountability, and growth.
• Leverage data and insights to refine design contributions to awareness, engagement, and growth.

Requirements

• 10+ years of experience in brand design with 5+ years leading and scaling design teams.
• Proven track record shaping and evolving high-profile brand systems at scale.
• Exceptional creative direction and design execution skills with strong portfolio.
• Deep expertise in brand strategy and identity systems across diverse environments.
• Success leading cross-functional initiatives and aligning senior stakeholders.
• Comfortable navigating complexity and organizational change at executive levels.
• Excellent communication and storytelling skills to influence and align leaders and teams.
• Strong systems thinking to scale design without sacrificing creativity.
• Sharp eye for craft, detail, and consistency.

Bonus Skills & Attributes

• Experience leading in-house brand studios at product-led companies.
• Background in illustration, motion, or creative technology.
• Experience driving large-scale internal brand campaigns or corporate narrative efforts.
• Knowledge of performance marketing principles and brand influence on demand.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees and their families

Work Policy

• Hybrid working policy requiring presence in the office at least three days per week.
• Proof of eligibility to work in the United States is required.