About the Role

• Elevate Kustomer’s visual identity across every touchpoint—from campaigns and events to digital channels and thought leadership content.
• Shape how the world sees and experiences Kustomer as part of the brand and marketing team.
• Balance big-idea concepting with pixel-perfect execution in a fast-paced environment.

What You’ll Do

• Evolve and uphold Kustomer’s brand system, ensuring consistency while pushing creative boundaries.
• Concept, design, and deliver assets for integrated marketing campaigns including digital, social, email, events, print, and video.
• Collaborate with marketing, product, and sales teams to create engaging visuals for presentations, case studies, product launches, and customer stories.
• Partner with the Creative Director to translate business objectives into compelling visual storytelling.
• Work closely with copywriters, marketers, and product designers to maintain a unified brand voice and experience.
• Stay on top of design trends and bring fresh ideas to help Kustomer stand out in a competitive market.
• Provide guidance and feedback to agency partners.

What We’re Looking For

• 5+ years of professional experience in brand, marketing, or visual design (preferably in SaaS, B2B, and/or tech).
• Portfolio showcasing a strong foundation in typography, layout, color, and digital-first design.
• Expertise with Adobe Creative Suite, Figma, and designing with motion in mind (After Effects, Premiere a plus).
• Experience developing creative concepts for multi-channel campaigns.
• Strong communication skills to present ideas clearly and persuasively.
• Systems-thinker balancing creativity with brand consistency.
• Passion for collaboration, curiosity, and pushing creative boundaries.

Nice to Haves

• Expertise in web design and development, including responsive landing pages and interactive experiences (HTML/CSS knowledge a plus).
• Skills in motion design and animation using tools like After Effects or Lottie.