Unwrap.ai is on a mission to make every company more customer centric. Weβre helping companies like Lyft, JetBlue, and Github collect and process feedback more effectively from sources like Zendesk, App Store reviews, Reddit, and Twitter. Weβre currently a team of 10 and growing quickly. We are venture-backed, including the Allen Institute for Artificial Intelligence and Kevin OβConnor's ScOp VC (former founder and CEO of DoubleClick).
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to make companies more customer centric and focus on the product improvements that matter most.
