Job Description
We approach design at Revolut the same way that we approach everything else. We love building great products. We love delighting our customers. We love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs ๐ช
Our Product team knows the magic! Those wizards look into a crystal ball and get a holistic view on the user experience ๐ฎ With all their wisdom they lead the design processes from discovery to delivery, always keeping in mind our customers and their interests.
You may already know the greatest of spells. Let us give you a hint: it starts with a huge R, and itโs not the name of your fave finance super app this time. It's research! โจ Our UX Researchersโ abracadabra is evidence. They use it to guide product development and enlighten Revoluters with understanding of the user perspective ๐ง
We say hocus, you say pocus, and the teleport to our Product team gets open! Are you ready to jump in? ๐ซ
What youโll be doing
- Challenging team thinking and senior stakeholder decisions by utilising research-based evidence and insights
- Utilising methods such as ethnographic and field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful to provide fast and accurate feedback
- Acting as a thought leader in the domain of research, while advocating for the people who could use our products
- Helping shape strategic direction by conducting foundational, iterative, and evaluative research, taking into account both business and user needs
- Defining and designing qualitative and quantitative research studies in collaboration with Designers, Engineers, and Product Owners
- Examining existing data and product designs to generate hypotheses and plans for high-impact research
- Collaborating and building relationships with UX Designers, Product Managers, Engineers, Program Managers, and other cross-functional partners
- Prioritising and driving research to improve user experience
- Driving change by communicating compelling findings to stakeholders in the company
- Making research findings convincing and actionable for both research experts and non-experts
- Working closely with product and design teams to identify research topics
- Managing and prioritising research plans through ambiguous and fast-changing environments, aligning and efficiently executing critical insights
What you'll need
- 3+ years of experience as a researcher and/or research coordinator for qualitative research studies, including usability/user testing, surveys, field research, or user interviews
- A bachelorโs degree in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, related field, or equivalent practical experience
- Experience using Qualtrics or an equivalent software
- Broad knowledge and hands-on experience of a wide range of UX research methods across the qualitative, quantitative, attitudinal and behavioural dimensions
- Experience with behavioural data analysis, designing surveys and experimental research, and analysing large datasets using appropriate statistical methods
- Product research experience in an end-to-end, usability, or generative setting
- Strong communication skills to evangelise, present, confidently explain concepts, and influence at all levels in both English and Spanish
- Great customer empathy and a never-settle mindset to solve customer problems
- To be comfortable working in a fast-paced, target-driven environment
- Extraordinary organisational skills and a meticulous eye for detail
- Strong listening and analytical skills
- Design thinking, visual communication, information design, and/or wireframing skills
