Role

• Own the end-to-end user experience for a key market.
• Shape the future of iwoca’s product in Germany discovering new opportunities and developing solutions.
• Work with product and engineering teams in Germany and the UK to deliver impactful designs.

Autonomy and vision

• Develop and champion the strategic vision for the customer experience in the German market.
• Shape a new credit product offering greater flexibility to support small businesses.
• Maintain and evolve the reusable Design System to ensure coherence and quality.

Impact and collaboration

• Build user-centred solutions with product managers and engineers.
• Design interactive tools like a loan builder to guide customers.
• Use data from web analytics and A/B testing to improve conversion and user satisfaction.

Growth and learning

• Conduct user research and usability testing to validate designs.
• Build a culture of continuous improvement through feedback loops.
• Identify improvement opportunities based on qualitative and quantitative data.

Some example projects

• Designing an interactive loan builder to guide small business owners.
• Creating an engaging experience for existing customers that recognises their growth.
• Shaping a new credit product offering greater flexibility.

Requirements

• Experience in product design focused on conversion and commercial goals.
• Customer-first, data-driven design approach balancing business and user needs.
• Experience planning and conducting moderated and unmoderated user research.
• Experience in cross-functional teams with product managers and engineers.
• Proficiency in design tools like Figma and Adobe Creative Suite with strong prototyping skills.
• Experience working with data and analytics to drive design decisions.
• Understanding of A/B testing, conversion metrics, and user behaviour.
• Ability to work autonomously and complete projects.
• Excellent communication skills adaptable to audience.

Bonus

• Basic concepts in front-end development and familiarity with frameworks.
• Experience working with business stakeholders.
• Experience in the B2B space.