Responsibilities

• Contribute to the creation and evolution of design principles, guidelines and patterns.
• Establish, evolve and evangelize design strategy across the company.
• Communicate best practices for design and reasoning behind UX decisions to key stakeholders.
• Guide, mentor, and educate team members and stakeholders on ethical, accessible, and innovative approaches to implementing dynamic features powered by Artificial Intelligence.
• Provide design direction and feedback and educate on the implications of designing for omni channel experiences for different users, including superusers.
• Work across teams to understand business and feature requirements, business goals, and company strategy goals.
• Work with user researchers and stakeholders to understand user needs, requirements and business goals.
• Collaborate with IT partner teams to understand the technical possibilities and constraints.
• Work with Researchers and Designers to maintain consistency and solve cross-application design challenges.
• Demonstrate ability to work with highly technical teams and handle multiple projects in a fast-paced environment.
• Assess and optimize the performance of new and existing features by conducting/participating in usability testing and interpreting analytics data.
• Demonstrate a high level of accountability, initiative, flexibility, and the ability to manage workload and achieve results.
• Oversee and manage a team of Product Designers.
• Collaborate with other team leads for evolving team process to better serve the team’s needs.
• Build credibility with stakeholders, management peers, direct reports, and executives.
• Provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns.
• Educate the UX Team on the importance of following a User-centered Design process.
• Effectively manage team to achieve results by providing appropriate direction, timely developmental feedback and coaching.
• Support team in creating training and career development plans.
• Provide coaching and direction to the team that drives action and enables achievement of performance and operational goals.

Requirements

• Degree in human-centered design, computer science, research, psychology, or related work experience
• 6+ years of experience in user experience and user interface design
• 3+ years of experience working on eCommerce app and web experiences
• 4+ years of direct people management skills
• Knowledge of design and research process and strategy
• Previous experience in product, technology, or digital function highly preferred
• Experience leading teams working with product or business teams from roadmapping through delivery