Product Designer (Senior Level)

3 month ago

Job Description

The Product Designer will join a team of talented designers focused on providing our customers with a flawless user experience. The ideal candidate will quickly understand our space and the problems weโ€™re trying to solve for our users. You have experience and skill working on all phases of the design process. You will work with your team to provide seamless, intuitive solutions, consistently iterating on designs until the results are โ€œpixel-perfectโ€. You collaborate well and communicate effectively with a cross-functional team to design the right solutions to complex user problems.

You'll be responsible for:

  • Understanding the complex problems weโ€™re trying to solve in the Customer Experience space
  • Designing solutions that are intuitive, clean, and effective to achieve our product goals
  • Leveraging data to inform design decisions to arrive at the optimal solution for our users 
  • Fostering alignment on design decisions across design, product, engineering with great communication and collaboration
  • Improving and polishing existing designs, promoting consistency, and improving workflows with the team
  • Delivering complete, consistent results while setting a rigorous schedule for yourself and your peers
  • May involve handling sensitive personal data

Your qualities:

  • You have 8-12+ years of hands-on product design experience covering the full process from user research, sketching, to creating prototypes, user testing, and delivering high-fidelity designs
  • Experience designing for B2B software, SaaS, or work-flow management products a major plus
  • You think critically about the end usersโ€™ experience and you are capable of providing simple, effective solutions
  • You bring strong UI design skills to the table and are eager to elevate our existing design language
  • You can create elegant, functional designs that live up to โ€œpixel-perfectโ€ standards 
  • You collaborate well with engineers, product managers, and other designers to arrive at the best solution
  • You can communicate your ideas and designs in a clear, concise way that creates buy-in from stakeholders
  • You have a solid work ethic and youโ€™re willing to put in the time to make our product great

About Kustomer

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Kustomer is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen.

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