Responsibilities

• Incorporate customer requests, text, and photos into designs
• Create polished and professional print-ready proofs with typographic legibility and consistency
• Proofread customer entered text
• Ensure photo quality of customer supplied photos
• Recolor and edit images based on customer requests
• Review the work of fellow designers to ensure quality and accuracy before sending proofs to customers
• Collaborate with customers through written communication to modify and finalize designs
• Assist with design-related questions from internal teams
• Resolve escalated customer orders with design-related issues
• Work directly with customers via email or screen-share as needed
• Uphold service-level standards by meeting quality, productivity, and response-time expectations

Requirements

• Highly self-motivated, well organized, and attentive to detail
• Passionate in providing world-class direct customer support
• Excellent team player and ability to work independently
• Able to multitask, prioritize, and track multiple responsibilities under pressure
• At least 3+ years of experience with Adobe Creative Suite
• Freelance design work and client interaction experience
• Fine art skills (watercolor painting, illustration, calligraphy, hand-lettering)
• Service and customer expectation management skills
• Experience executing the principles of typography and print design
• Proficient knowledge of wedding etiquette
• Excellent interpersonal skills
• Clear, concise, and professional verbal and written communication
• A Bachelor's degree