Responsibilities
- Build and scale world-class design team - Attract, mentor, and retain top design talent while fostering a culture of innovation and craft excellence
- Drive strategic design excellence - Define a design strategy with AI at its center, elevates UX/UI and creates a fluid experience across the entire customer journey
- Champion design as business-critical - Collaborate with Product, Engineering, and GTM to build high-quality functionality for all of our customers
- Establish design operations - Set up scalable processes, design systems, and quality standards that ensure consistency across the entire R&D organization
- Drive innovation - Leverage AI-powered design tools and stay ahead of emerging technologies and drive efficiencies in the design process
- Demonstrate design's impact on core business KPIs (retention, conversion, activation), user satisfaction (NPS, CSAT), and team collaboration
- Reduce design debt while increasing design-driven experimentation
Requirements
- 10+ years of product design experience with at least 5+ years in design leadership roles
- Experience planning and executing on design strategy in concert with Product and Engineering leadership
- Proven ability to scale teams of 5-15 designers in fast-paced SaaS environments
- Deep expertise in end-to-end SaaS product design and user experience strategy
- Proficiency with modern design tools (Figma) and AI-powered prototyping tools (Lovable, Bolt, v0)
- Excellent communication skills with executive-level influence
- Ability to work from our NYC office, as needed
- HIPAA Compliance
Additional Information
- All roles may involve handling sensitive personal data.
- Kustomer offers benefits including competitive salaries, stock options, 100% healthcare coverage in the U.S., 401K, WiFi and Mobile reimbursement, and generous vacation policy; UK benefits include pension and supplemental health insurance.
- Kustomer is committed to diversity and inclusion and is an equal opportunity employer.
