Responsibilities

• Lead the design and execution of strategic projects that deliver substantial customer value and impact multiple departments.
• Conduct customer discovery to inform product strategy, helping to craft compelling narratives that support the vision and objectives.
• Identify and lead design-driven initiatives with organization-wide impact.
• Enhance the influence of the Design organization by working openly, sharing customer insights, communicating design solutions, and improving the ways we work.
• Mentor other designers, helping to refine concepts and elevate design quality.
• Contribute to and refine our design system to ensure it aligns with strategic goals while maintaining consistent, high-quality design standards.

Qualifications

• 8-10+ years of experience delivering high-quality B2B SaaS products on large-scale projects.
• Demonstrated track record of maintaining high executional quality and organizational impact.
• Independent in driving discovery processes and leveraging customer insights to inform product strategy and define design directions.
• Skilled in leading the design process from ambiguity to concept and execution for entire product areas.
• Strong ability to mentor and influence others, including senior and executive management teams.
• Comfortable navigating ambiguity and complex problem-solving.
• Proven success in driving design strategy, systemic thinking, and strong product sensibility.
• Excellent communication skills, capable of clearly articulating design concepts to diverse audiences.
• Proficient in managing complex projects, timelines, and proactive escalation handling.
• Portfolio required, showcasing consumer-grade craftsmanship and effective product solutions tailored to customer needs.