Responsibilities
- Design the patient, advocate, and partner-facing experiences.
- Own user journeys: onboarding, retention, dashboards, and outcomes reporting.
- Create the company's design system from scratch.
- Ensure consistency, accessibility, and scalability across apps.
- User Research & Testing.
- Work with founders, engineering, and clinical ops to prioritize what gets built.
- Branding.
Requirements
- 8β12+ years of product design experience, ideally Staff/Principal-level.
- Designed 0β1 products at startups, taking them from prototype to launch to scale.
- Ability to move fluidly between UX strategy, service design, and pixel-level craft.
- Thrive in ambiguity: create clarity where none exists.
- Portfolio showing systems thinking and craft (not just UI).
- Comfortable working alongside engineers and PMs, influencing roadmap decisions.
- Deep empathy for patients and providers in complex systems.
Bonus Points
- Experience designing in healthcare, insurance, fintech, or regulated industries.
- Worked on workflow-heavy SaaS or AI-powered products.
- Experience creating or running a design system.
- Basic comfort with front-end or no-code tools (Webflow, Framer, Retool).
Values and Expectations
- Customer First Mentality - decisions through the customer lens.
- Bias for Action - urgency with accelerated timelines.
- Ownership - step up beyond core responsibilities.
- Humility and Respect - willingness to learn and treat others respectfully.
- Frugality - cost-conscious to do more with less.
- Deliver Impact - efficient execution.
- Raise our Standards - continuous process and team improvement.
