Responsibilities

• Design the patient, advocate, and partner-facing experiences.
• Own user journeys: onboarding, retention, dashboards, and outcomes reporting.
• Create the company's design system from scratch.
• Ensure consistency, accessibility, and scalability across apps.
• User Research & Testing.
• Work with founders, engineering, and clinical ops to prioritize what gets built.
• Branding.

Requirements

• 8–12+ years of product design experience, ideally Staff/Principal-level.
• Designed 0→1 products at startups, taking them from prototype to launch to scale.
• Ability to move fluidly between UX strategy, service design, and pixel-level craft.
• Thrive in ambiguity: create clarity where none exists.
• Portfolio showing systems thinking and craft (not just UI).
• Comfortable working alongside engineers and PMs, influencing roadmap decisions.
• Deep empathy for patients and providers in complex systems.

Bonus Points

• Experience designing in healthcare, insurance, fintech, or regulated industries.
• Worked on workflow-heavy SaaS or AI-powered products.
• Experience creating or running a design system.
• Basic comfort with front-end or no-code tools (Webflow, Framer, Retool).

Values and Expectations

• Customer First Mentality - decisions through the customer lens.
• Bias for Action - urgency with accelerated timelines.
• Ownership - step up beyond core responsibilities.
• Humility and Respect - willingness to learn and treat others respectfully.
• Frugality - cost-conscious to do more with less.
• Deliver Impact - efficient execution.
• Raise our Standards - continuous process and team improvement.