Responsibilities

• Act as the owner and champion of user experience at BlackCloak.
• Mature and grow the design function as a critical component of the software development life cycle.
• Lead the design team and coordinate work across contractors and full-time employees.
• Design and deliver wireframes, user flows, prototypes, and high-fidelity mockups for cybersecurity applications and tools tailored for technical and non-technical users.
• Collaborate with product managers, engineers, and security experts to create interfaces that simplify complex cybersecurity concepts while maintaining user trust.
• Design for three distinct applications: mobile app, client portal, internal admin tool, supporting cross-platform UX strategy and system alignment.
• Translate technical and security requirements into intuitive, user-friendly designs that prioritize privacy and protection.
• Take a lead role in building out our new tokenized design system.
• Help define and evolve our multi-platform design architecture.
• Support a cohesive component library for consistency and implementation speed.
• Stay informed about the latest trends in cybersecurity, UX design, and accessibility standards to deliver innovative solutions.
• Work with the product team and customers to understand business requirements and processes in relation to contextual user behavior for superior design proposals.
• Work closely with the development team to gauge the feasibility of proposed designs and ensure support of business requirements while conforming to proposed Design Standards.
• Help build and refine our internal design process, including design reviews, documentation standards, and collaborative workflows with product and engineering.
• Present design concepts to cross-functional teams and stakeholders, and incorporate feedback in fast-paced design-build cycles.
• Conduct user research and usability testing to understand the unique needs of high-stakes users and incorporate feedback into designs.

Requirements

• A bachelor's degree in Design, Human-Computer Interaction, or a related field (or equivalent experience).
• 5+ years of experience in UI/UX design, preferably in cybersecurity, SaaS, or enterprise solutions.
• Proficiency in design tools such as Figma, Sketch, Adobe XD, or similar. Figma is strongly preferred.
• Strong understanding of user-centered design principles, accessibility standards, and responsive design.
• Experience conducting user research and usability testing with sensitive or high-stakes user groups.
• Familiarity with designing for secure and privacy-focused applications.
• Strong communication skills, with the ability to present design decisions to both technical and non-technical stakeholders.
• Attention to detail and a creative approach to problem-solving.