Responsibilities

• Conduct discovery research to understand user needs and pain points, then share these insights with your peers in Product, Design and Engineering.
• Facilitate workshops and design sprints with teams and stakeholders to explore solutions and gain buy-in.
• Own the end-to-end user journey for your product area and be the advocate for your user persona.
• Ideate and iterate on solutions using writing, low-fidelity designs, high-fidelity designs, and usability tests.
• Collaborate closely through design critiques to ensure intuitive, accessible, and visually appealing solutions.
• Collaborate with Product and Engineering to define success metrics and measure user feedback and UX metrics.
• Partner with Product, Engineering, Marketing, and Customer Experience teams to align and deliver exceptional user experience.
• Communicate with internal teams and external stakeholders to understand customer needs and describe design solutions clearly.
• Promote continuous improvement to elevate product and processes.
• Contribute to development and maintenance of the design system to ensure coherent experiences across the platform.
• Help others grow through feedback and skill sharing.
• Foster debate to drive innovation.

Requirements

• 3+ years of experience in product design, focused on B2B SaaS products.
• Portfolio showing track record in shipping high-quality solutions quickly without ego.
• Holistic UX approach including research, visual design, interaction design, and information architecture.
• Experience designing for mobile devices with responsive techniques.
• Proficiency in designing digital experiences compliant with or beyond WCAG 2.2 guidelines.
• Excellent communication skills visual, verbal, and written; confident presenting to stakeholders and customers.
• Strong product judgment to know when to act quickly or invest in deeper understanding.
• Curiosity for innovation with technology, particularly AI and large language models like Google Gemini.
• Foundational understanding of AI tools and desire to explore their use for solving business and customer problems.

Benefits

• Flexible work arrangements with Cabana Days for recharge and balance.
• Supported professional development, learning, and career growth.
• Regular coaching and connection with leadership.
• Range of health and mental health benefits starting day one.
• Competitive salaries based on experience.
• Virtual care and disability top up.
• WealthSimple GRSP & Matching and annual wellness benefit.
• Opportunity to work remote anywhere in Canada.
• Employee stock options and internet subsidy.
• Incentive programs and a people-first culture.