Your challenge in the team

• Create and improve multichannel customer service experiences within RD Station Conversas to enhance the operators' journey efficiency.
• Empower support teams, eliminate operational frictions, and deliver faster, clearer, and more effective user interactions.
• Strengthen essential client success journeys, remove product value perception friction, and reinforce strategic feature value to generate real business and user impact.

Main deliverables

• Lead design process within your squad, from discovery to prototyping, validation, and delivery.
• Collaborate with PMs and engineers to structure and validate hypotheses and support co-creation, experimentation, and usability testing.
• Translate technical and business requirements into intuitive and accessible experiences connected to user journeys.
• Collect evidence through qualitative and quantitative tests and research to ensure technical feasibility and solution value.
• Facilitate communication between technical and non-technical areas to promote alignment and shared understanding.
• Analyze usage, engagement, and conversion metrics to propose continuous experience improvements.
• Present ideas and defend design deliveries based on data and customer value.

Profile we seek

• Good experience as Product Designer in digital products with mastery of Figma, Miro, prototyping and documentation tools.
• Experience with SaaS products and digital marketing concepts.
• Knowledge in UI Design focusing on accessible, consistent, and visually attractive interfaces.
• Ability to conduct user research, map journeys, identify opportunities, and validate hypotheses.
• Familiarity with agile methods (Scrum, Kanban) and multidisciplinary team collaboration.
• Systemic vision to analyze problems and propose creative and viable solutions.
• Curiosity about technology, quick learning, and good written and verbal communication.
• Adaptability and comfort with ambiguity and short validation cycles.

Considered a differential

• Ability to analyze usability and product metrics (Excel, Mixpanel, Clarity, DataDog).
• Experience with Design Systems and accessibility best practices.
• Experience in customer research and exploratory interviews.
• Agility in prototyping and quickly validating solutions.
• Negotiation skills and defending design decisions.

Selection process steps

• Application - submission of registration.
• DigAí Interview - initial conversation with AI tool.
• Mindsight – work style test.
• Talent Acquisition - competency interview with recruitment team.
• Technical Interview - technical discussion of vacancy requirements.
• Final Interview - final meeting with management.
• Offer - conclusion with job proposal presentation.