Responsibilities

• Take ownership of the end-to-end design process, from research and concept development to execution and iteration.
• Drive clarity by distilling complex problems into simple, intuitive, and effective design solutions.
• Conduct user research to deeply understand the needs and behaviors of our
• Lead end-to-end design for our service products, and internal software used daily by our clinicians and care teams.
• Develop user-centric designs that balance business goals, technical constraints, and best practices.
• Collaborate closely with product managers, engineers, and our care teams to define priorities and refine designs based on feedback and data.
• Facilitate co-creation workshops, ideation sessions and design sprints, leading strategic discussions to align stakeholders.
• Test and iterate designs rapidly, using qualitative and quantitative insights to refine solutions.
• Advocate for design excellence across the organization, contributing to our design system and elevating UX/UI standards.

90 Day Plan

• Gain a deep understanding of Virtas ecosystem, products, and user needs.
• Analyze existing user journeys, research, and care team behaviors to identify opportunities.
• Master Virtas design system, tools, and processes, ensuring consistency and efficiency in execution.
• Work closely with your squad to deliver early exploration of a key feature, applying user insights to improve engagement and usability.
• This early exploration will focus on the role of our Nurse Coaches, and core technical capabilities around medication management, prescriptions, and care team coordination around member meds.

Must-Haves

• 8+ years of experience in Product Design, with a portfolio that demonstrates clear problem-solving, structured thinking, and high-quality execution.
• A strong sense of ownership, proactively leading projects and driving clarity in ambiguous situations.
• Experience building care management systems, EHRs, clinical workflow engines, or other expert-user systems.
• A strategic mindset, balancing business goals with user needs while advocating for impactful design decisions.
• Deep expertise in UX/UI design, with strong process and service design thinking, interaction design, visual design, and usability principles.
• Proficiency in Figma and a solid understanding of research methodologies.
• Collaboration skills, working closely with engineers to ensure seamless execution and technical feasibility.
• A proactive approach to integrating AI-powered experiences, focusing on their role in improving user workflows.
• Experience in healthcare delivery contexts, working with providers, social workers, or coaches.
• Exceptional storytelling and communication skills, effectively presenting ideas and influencing stakeholders at all levels.

Values-driven culture

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate