Responsibilities

• Craft a Vision for Experience: Define and drive the end-to-end UX and research strategy for our platform—delivered in fast, iterative phases that create meaningful customer value
• Build and Scale the Organization: Lead a world-class team across UX, content, systems, and research—nurturing deep expertise in each function while fostering a shared culture of creativity, inclusion, and impact
• Be a Strategic Product Partner: Work hand-in-hand with Product and Engineering to identify the right problems to solve—grounding the roadmap in user needs, research insights, and behavioral data
• Unify the Platform: Create design systems and experience patterns that tie together fragmented product surfaces into a cohesive, modern, multi-platform UX
• Accelerate Self-Serve Growth: Help design PLG-ready, insight-led experiences that drive activation, engagement, and expansion
• Lead with Innovation & Curiosity: Champion the use of AI/ML where it creates leverage—whether in user experience, research tooling, or design workflows
• Drive Alignment Across the Org: Represent Research & Design at the executive level—advocating for the customer and aligning cross-functional teams around experience quality as a competitive advantage

Requirements

• 12+ years of experience in product design and/or research, including 5+ years in senior leadership roles
• Experience in product-led growth (PLG) or self-service environments, with an understanding of how experience impacts activation, conversion, and retention
• Proven success leading multi-disciplinary UX and research organizations within complex SaaS or productivity platforms
• A strong foundation in interaction design, UX strategy, design systems, and research methodologies
• Experience unifying disconnected product surfaces into a coherent, scalable user experience across web and mobile
• A track record of helping product teams focus on the right problems—leveraging qualitative and quantitative insight to inform and shape strategy
• Technically current—actively explores and applies modern design, research, and AI tools to stay ahead of the curve
• Confident communicator and executive presence—comfortable influencing at all levels and aligning diverse stakeholders around the user perspective

Work Environment

• Work from a SurveyMonkey office up to 1 day per week with a hybrid schedule