Responsibilities

• Design exceptional end-to-end early customer experiences based on qualitative and quantitative data to drive customer and business outcomes
• Rapidly prototype, test, and iterate on innovative concepts to validate hypotheses and drive in-product onboarding, activation and expansion
• Partner with Product Management and Engineering to explore complex customer journeys and leverage emerging developments in AI to identify potential solutions
• Regularly engage with customers to develop a thorough understanding of their needs and pain points
• Proactively collaborate with other teams to untangle complex technical and user experience dependencies
• Deliver high-quality designs and specs to clearly communicate product design requirements for engineers

Requirements

• BA/BS degree or equivalent experience
• Experience driving work focused on onboarding, activation, and/or expansion
• History of shipping features with a high bar for craft and leveraging AI in the design process
• Ability to communicate, design, and document thoughtfully with specific audiences in mind
• Build effective partnerships with engineering, product and other cross-functional partners
• Proactively seek out and consider feedback to continuously improve work and skills
• Bias towards action working on complex products at a high growth, scaling company
• Curiosity and openness to growth, building fluency in emerging technologies like AI