Role

• Work with teammates in product, marketing, engineering, and analytics to craft impactful activation and early-lifecycle experiences through new features and enhancements.
• Define and shape features that help users reach clear “aha” moments, starting from early ideas and sketches, progressing to interactive prototypes, high-fidelity designs, and final implementation.
• Leverage customer insights to guide users toward feature discovery, habit formation, and early value, increasing activation and adoption across individuals and teams.
• Conduct qualitative and quantitative research to understand new and existing users, as well as competitor analysis, to inform high-impact experiments and iterations.
• Elevate the design culture at Superhuman by pursuing remarkable quality in your design craft and producing consistent, high-quality work that drives measurable business impact.

Collaboration

• Partner with product managers to set the vision for activation initiatives and build a roadmap of projects that improve activation, retention, and expansion metrics.
• Engage with Product, Marketing, and Brand stakeholders to align on onboarding, upgrade, and team growth journeys, communicating design updates to leadership for feedback and approval.
• Advise product and engineering teammates through a deep understanding of interaction patterns that balance power and approachability, helping reduce design-related blockers and delivery delays.
• Work closely with engineering, product, and marketing to run experiments, improve processes, and deliver high-quality, on-brand features that drive adoption, satisfaction, and upgrades.

Qualifications

• 5+ years relevant working experience in product design roles with 3+ years focused on growth, onboarding, or activation experiences.
• Demonstrated mastery of product design, encompassing prototyping, visual and interaction design, typography, layout, and visual hierarchy.
• Curiosity about technology, design, product, and people; perpetual learner seeking new insights and trends.
• Thrives in ambiguity; excels in validating hypotheses and pivots as new insights emerge.
• Understands customer journeys deeply and creates delight with empathy.
• Excellent verbal and written communication skills, comfortable sharing thoughts and engaging in constructive discussion.
• Collaborative team player with experience facilitating discussions with engineers and product managers to drive strategy and execution.
• Bias to action; takes rapid and decisive steps forward despite uncertainty.
• AI enthusiast embracing AI to enhance team productivity and customer experience.
• Ability to work independently with minimal guidance; manages tasks and priorities efficiently across multiple projects.

Location

• Open to candidates joining in San Francisco, Seattle, New York offices, or remotely from anywhere in the United States or Canada.