About the role
- Join the Search team to improve member experience finding doctors in their area
- Drive UX for core user journeys including search initiation, search results, doctor profiles, and booking flows
- Own UX behind the AI chatbot and pioneer AI features
- Work onsite in New York City office three days a week (Tuesday to Thursday)
Responsibilities
- Own the UX of Garnerβs search and chatbot experience
- Plan and conduct UX research to build empathy and inform strategic planning
- Drive UX strategy and vision for the Search Area
- Partner with product to shape strategy and scope
- Collaborate closely with engineering for flawless delivery
Requirements
- 8+ years of experience shipping consumer-facing products, including mobile on iOS and/or Android
- Proven ability to drive UX strategy and deliver elegant experiences
- Expertise in user research with impact on strategy and product direction
- Strong ownership mindset and ability to navigate ambiguity
- Refined aesthetic sense focused on simple, engaging experiences
- Excellent communication skills tailored to product, design, engineering stakeholders
- Humble, user-focused approach and openness to feedback
- Ability to provide constructive feedback that builds trust
- Passion for improving the healthcare system
Technologies Used
- Figma
- Chromatic
- Lottie
