Responsibilities

• Build compelling and user-focused experiences on Zello.com with Marketing and Sales to acquire and convert enterprise leads
• Partner with Product and Engineering to improve and grow Zello's web-based products such as Management Console and QR Assist
• Improve usability, accessibility, and information architecture across all Zello experiences, including iOS and Android
• Lead collaborative discovery and research on customers, end-users, and environments, then translate findings into clear opportunities and principles
• Facilitate ideation sessions and other workshops to align cross-functional teams on real opportunities and generate a variety of potential solutions
• Own design efforts from lo-fi to hi-fi and support QA efforts through release
• Utilize AI tools to increase efficiency and quality in the design process
• Publish content on Zello.com and related sites
• Contribute towards and improve Zello's Design System

Requirements

• Self-starting and proactive
• Able to operate in ambiguity and occasional urgency
• Makes decisions based on research and data
• Communicates clearly with stakeholders and teammates
• Enjoys working collaboratively and cross-functionally
• Willing to adopt new skills and methods
• Takes pride in high quality work
• Inspires others to use design thinking and methods