Responsibilities
- Work across different teams and projects, gaining exposure to various stages of the product lifecycle, from discovery to launch.
- User-Centered Research: Assist in user interviews, usability tests, and surveys to gather actionable insights for product improvements.
- Service Blueprinting & Journey Mapping: Research and document user journeys, identifying opportunities to improve both frontstage and backstage processes.
- Interaction & Visual Design: Create wireframes, prototypes, and visual mockups that align with our brand standards and user expectations.
- Cross-Functional Collaboration: Work closely with product managers, developers, operations, and leadership teams to align service touchpoints and ensure consistent experiences.
- Iterate & Validate: Present findings and solutions, gather feedback, and refine service concepts based on real-world testing and metrics.
- Continuous Learning: Receive mentorship, participate in training, and build expertise in service design methodologies, strategy, and innovation.
Requirements
- A bachelorโs or masterโs degree in Product Design, Service Design, Interaction Design, Human-Computer Interaction, or a related field.
- Strong academic performance (above-average grades).
- Degree obtained in the past 1 year or on track to obtain it now.
- Good level of written and spoken English (B2).
- Demonstrated teamwork and collaboration abilities.
- Availability to work full time and willingness to travel.
- Residency in Italy or intent to relocate.
- If from a non-EU country, must hold a valid EU visa or work permit.
Contract
- Full-time, permanent contract.
