Responsibilities

• Lead platform-level design strategy in close partnership with Product and Engineering, defining success metrics and ensuring work ladders up to long-term company goals.
• Design foundational concepts, patterns, and frameworks that enable scalability, flexibility, and extensibility across Boulevard’s ecosystem.
• Help evolve the platform to support upmarket customers with more complex workflows, permissions, and operational needs, multi-location businesses balancing centralized control with local flexibility, and international expansion including localization and scalable global patterns.
• Translate highly complex technical and system-level problems into clear, intuitive, and trustworthy user experiences.
• Partner closely with engineers to guide implementation, ensuring design intent is preserved in production.
• Act as a design leader and multiplier, raising the quality bar, influencing peers, and contributing to design culture, standards, and best practices.
• Collaborate with other designers to evolve Boulevard’s design system to support platform complexity and future growth.
• Explore and help define how Boulevard can leverage AI to enhance experiences with a focus on trust, clarity, and real customer value.

Requirements

• Strong systems thinking and comfort designing for scale, flexibility, and long-term evolution.
• Deep understanding of the full iterative design process, including research, journey mapping, content design, wireframing, prototyping, testing, and execution.
• Proven ability to partner closely with Product and Engineering on technically complex initiatives.
• Comfort operating in ambiguity and helping teams find clarity in fast-moving environments.
• A strong point of view balanced with openness to feedback and iteration.
• Ability to focus on outcomes over outputs, shipping thoughtfully while maintaining high quality.
• Proficiency with modern design and collaboration tools such as Figma.