Role Focus
- Embedding long-term design vision for support experiences at Monzo.
- Leading end-to-end design initiatives across AI-enabled help experiences and operational workflows.
- Designing with a service mindset across app, phone, and human support.
- Guiding strategic decisions and coaching other designers.
- Raising design craft and product excellence standards.
- Partnering with cross-functional leaders on product strategies.
- Addressing systemic challenges and simplifying complexity.
- Acting as design ambassador and mentoring designers.
Candidate Profile
- Deep expertise in a specific design discipline with strong foundational product design skills.
- Experience with AI and automation-enabled services.
- Skilled in complex service ecosystems connecting digital products to real-world operations.
- Track record of delivering impactful design influencing customer outcomes and commercial goals.
- Excellent visual, UI, and interaction design skills.
- Comfortable leading in ambiguous, fast-changing environments.
- Strategic thinker who translates organizational goals into clear plans.
- Natural collaborator with cross-functional teams.
- Committed to growing and shaping the Design team.
- Pragmatic and proactive in improving design impact.
Benefits
- Ā£110,000 - Ā£125,000 salary.
- Relocation assistance to the UK.
- Visa sponsorship available.
- Flexible working hours and options for London office or UK remote work.
- Ā£1,000 annual learning budget for books, training, and conferences.
- Work from home setup support and Macbooks provided.
