Responsibilities

  • Lead complex, cross-team design initiatives from problem framing and discovery through shipped outcomes.
  • Map end-to-end user journeys to identify system-level gaps and define scalable experience solutions.
  • Produce high-quality design artefacts, including flows, wireframes, prototypes, and documentation, that create alignment and enable confident implementation.
  • Shape experience frameworks, visual systems, and design standards that scale across platforms and teams.
  • Translate research, analytics, and business context into clear recommendations, actionable plans, and long-term experience strategy.
  • Lead and guide user research and usability testing efforts, synthesizing insights into practical product decisions.
  • Set and uphold a high bar for usability, accessibility, and visual craft, embedding inclusive design standards across products by default.
  • Facilitate planning sessions, design workshops, and design reviews that drive alignment and clarity.
  • Mentor designers and influence cross-functional partners to strengthen user-centered thinking and design quality.

Requirements

  • 10+ years of professional experience in user experience and interface design, including leadership of complex, multi-stakeholder initiatives.
  • Demonstrated ability to operate strategically while delivering high-quality, hands-on design work.
  • Experience creating and evolving scalable design systems and interaction patterns across web, desktop, and/or mobile platforms.
  • Strong systems thinking, with the ability to connect journeys, architecture, and interface patterns into coherent experiences.
  • Experience planning and conducting user research and usability testing, translating insights into product decisions.
  • A portfolio demonstrating leadership across shipped work, including problem framing, decision rationale, collaboration, and measurable impact.
  • Experience mentoring designers and influencing cross-functional teams in distributed environments.
  • Excellent written and verbal communication skills, with comfort navigating ambiguity and driving clarity.

Bonus Points

  • Experience working in open-source or community-driven environments.
  • Public representation of design through talks, writing, or community engagement.
  • Fluency in multiple languages for collaboration across a global community.
  • Comfort contributing to light front-end implementation or code-based prototypes.
  • Deep empathy, with the ability to build trust, navigate conflict, and keep teams aligned under pressure.

Work Environment

  • Work with passionate staff and open-source community members globally to support MZLA and Thunderbird's mission.
  • Strong communication and documentation skills are essential for effective collaboration.

What You’ll Get

  • Competitive salaries benchmarked to local markets targeting the 60th percentile.
  • Full-time, fully remote work and schedule flexibility.
  • Latest laptop provided.
  • Discretionary annual bonus program.
  • Monthly remote work stipend.
  • Annual professional development stipend and Udemy platform access.
  • Opportunities to attend industry conferences and company all-hands meetings.
  • 24 days PTO per year, birthday off, year-end shutdown, wellbeing days, public holidays, and other paid leave.
  • Quarterly wellbeing stipend for personal and family activities.
  • Health, dental, vision, disability, life insurance, and employee assistance programs.
  • 401(k) contributions and paid parental leave and sick days.

Work Eligibility

  • Candidates must reside in and have permanent work authorization for the specified country location(s).
  • Applicants outside these markets and visa sponsorship are not considered.
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Pocket (Mozilla)

Pocket (Mozilla)

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