Responsibilities

• Lead complex, cross-team design initiatives from problem framing and discovery through shipped outcomes.
• Map end-to-end user journeys to identify system-level gaps and define scalable experience solutions.
• Produce high-quality design artefacts, including flows, wireframes, prototypes, and documentation, that create alignment and enable confident implementation.
• Shape experience frameworks, visual systems, and design standards that scale across platforms and teams.
• Translate research, analytics, and business context into clear recommendations, actionable plans, and long-term experience strategy.
• Lead and guide user research and usability testing efforts, synthesizing insights into practical product decisions.
• Set and uphold a high bar for usability, accessibility, and visual craft, embedding inclusive design standards across products by default.
• Facilitate planning sessions, design workshops, and design reviews that drive alignment and clarity.
• Mentor designers and influence cross-functional partners to strengthen user-centered thinking and design quality.

Requirements

• 10+ years of professional experience in user experience and interface design, including leadership of complex, multi-stakeholder initiatives.
• Demonstrated ability to operate strategically while delivering high-quality, hands-on design work.
• Experience creating and evolving scalable design systems and interaction patterns across web, desktop, and/or mobile platforms.
• Strong systems thinking, with the ability to connect journeys, architecture, and interface patterns into coherent experiences.
• Experience planning and conducting user research and usability testing, translating insights into product decisions.
• A portfolio demonstrating leadership across shipped work, including problem framing, decision rationale, collaboration, and measurable impact.
• Experience mentoring designers and influencing cross-functional teams in distributed environments.
• Excellent written and verbal communication skills, with comfort navigating ambiguity and driving clarity.

Bonus Points

• Experience working in open-source or community-driven environments.
• Public representation of design through talks, writing, or community engagement.
• Fluency in multiple languages for collaboration across a global community.
• Comfort contributing to light front-end implementation or code-based prototypes.
• Deep empathy, with the ability to build trust, navigate conflict, and keep teams aligned under pressure.

Work Environment

• Work with passionate staff and open-source community members globally to support MZLA and Thunderbird's mission.
• Strong communication and documentation skills are essential for effective collaboration.

What You’ll Get

• Competitive salaries benchmarked to local markets targeting the 60th percentile.
• Full-time, fully remote work and schedule flexibility.
• Latest laptop provided.
• Discretionary annual bonus program.
• Monthly remote work stipend.
• Annual professional development stipend and Udemy platform access.
• Opportunities to attend industry conferences and company all-hands meetings.
• 24 days PTO per year, birthday off, year-end shutdown, wellbeing days, public holidays, and other paid leave.
• Quarterly wellbeing stipend for personal and family activities.
• Health, dental, vision, disability, life insurance, and employee assistance programs.
• 401(k) contributions and paid parental leave and sick days.

Work Eligibility

• Candidates must reside in and have permanent work authorization for the specified country location(s).
• Applicants outside these markets and visa sponsorship are not considered.