Responsibilities

• Drive UI/UX Refinements: Take the lead on making UI/UX improvements to our existing SimpleTexting flows, collaborating closely with Product Managers and Engineers to deliver incremental enhancements.
• Design for Self-Serve Funnels: Design simple and effective UI and user flows for our new self-serve discounts feature, ensuring clear eligibility and application processes.
• Own the end-to-end journey design for self-serve cancellations, balancing business needs with a positive, customer-centric experience.
• Lead Discovery and Research: Conduct light user research and testing to inform the UX for new upsell opportunities, such as user seats and add-ons.
• Collaborate Cross-Functionally: Work as a key partner with Product, Engineering, Support, Sales, and Marketing teams, translating ideas from wireframes through to final delivery.
• Own the Design Process: Embed yourself in the team's rituals, taking a proactive approach to design rather than waiting for ad-hoc requests.

Requirements

• Proven experience as a Product Designer, with a strong portfolio showcasing your expertise in both user research and UI execution.
• A track record of designing and shipping successful features for web applications.
• Demonstrated experience in creating end-to-end user journeys, from initial discovery and research to polished visual design.
• Proficiency with modern design and collaboration tools, including Figma, Jira, and Confluence.
• An interest in and/or experience with leveraging AI to enhance the design process—from accelerating research synthesis to improving workflow efficiency.
• Strong collaboration and communication skills, with an ability to work effectively in a cross-functional team environment.
• A proactive, ownership-driven mindset, with a passion for solving complex problems with simple, elegant solutions.
• Experience working in an agile environment with Product Managers and Engineers.

Benefits

• A company-provided laptop will be supplied for this role.
• Sinch will manage all required government contributions (SSS, PhilHealth, Pag-IBIG).