Overview
We are seeking a Senior Product Designer with expertise in Service Design and User-Centered Design to join our team in Charlotte, N.C., or remote within the U.S. In this role, you will shape end-to-end experiences for customers, suppliers, and internal employees, facilitating discovery and ideation while leading cross-functional teams. You will conceptualize innovative design solutions, craft seamless interactions, and ensure experiences are intuitive and efficient.This role requires a collaborative mindset, deep design expertise, and the ability to influence across teams. You will work alongside product designers, researchers, and content designers to drive service innovation that aligns with AvidXchange’s vision and commitment to a Customer Obsessed culture.
What You’ll Do
- Uncover user needs through research, develop insights, and generate design concepts across digital and physical touchpoints.
- Lead system thinking and service design initiatives across multiple products, platforms, and service experiences.
- Transform customer and business requirements into intuitive, feasible, and compelling product and service solutions.
- Guide end-to-end design processes including discovery, research, ideation, flows, wireframes, and high-fidelity prototypes.
- Facilitate workshops such as service blueprinting, journey mapping, and story mapping to align business objectives, user needs, and design strategy.
- Develop prototypes and mock-ups for new service concepts and test them with users to iterate and improve design solutions.
- Collaborate closely with product managers, developers, content designers, researchers, and other designers to ensure cohesive experiences.
- Present design rationale, decisions, and inspiration clearly to stakeholders, including senior executives.
- Champion cohesion and consistency across the organization by guiding others’ designs in alignment with the experience strategy and design system.
- Lead the practice at the intersection of Product Design and Service Design, sharing expertise to enable and mentor others.
- Nurture AvidXchange’s design culture and principles within your team and across the design practice.
What We’re Looking For
- 5+ years of experience as a User Experience Designer, Product Designer, Interaction Designer, or similar role, with a portfolio demonstrating successful projects.
- 5+ years of leading large-scale product design initiatives and mentoring other designers.
- 5+ years of planning, designing, facilitating, and synthesizing workshops.
- 5+ years of experience creating experience maps, user journeys, service blueprints, interaction models, flows, and wireframes.
- Proven ability to deliver high-quality digital products and demonstrate depth of design skill through portfolio or case studies.
- Mastery of core design skills in interaction design, information architecture, and user interface design.
- Strong experience communicating complex problems clearly and influencing stakeholders.
- Proven ability to evaluate the customer and business impact of design decisions.
- Bachelor’s degree (or equivalent experience) in Design, HCI, or related field.
