Job Description
Help Grafana users and agents connect and query data in Grafana quickly and effectively. Ship quickly and prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations, challenging your peers to deliver better results.Provide strategic design input for high-impact initiatives like rolling out design improvements at scale, improving query success and designing radical changes to how Grafana users experience their workflows. Work cross-functionally and create a vision for Data Sources with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team.
Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community. Translate research and data to experiences that are easy to digest and break down complexity.
Develop deep expertise in your product area and associated customer and user personas, use cases, and workflows that will enable you to make a meaningful impact on the user experience your product delivers to Grafana customers. Document user needs and pain points, design directions, UX tradeoffs, and detailed designs for specific features and enhancements.
Requirements
- 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users.
- Ability to synthesize business and product strategic priorities, customer feedback, research insights, and technical considerations into pragmatic, cohesive, scalable design solutions.
- Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind.
- Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them.
- Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy.
Benefits
- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
