Lead Customer Experience Strategy

• Define and drive a cohesive, end-to-end customer experience strategy across the Acumatica ecosystem.
• Ensure experiences are intuitive, efficient, and aligned with real customer workflows—from onboarding through advanced ERP usage.
• Champion design as a strategic driver of customer satisfaction, adoption, and retention.

Drive Customer Research & Insights

• Build and scale a strong UX research practice that informs product and design decisions.
• Leverage qualitative and quantitative research methods to uncover customer needs, behaviors, and pain points.
• Translate insights into actionable recommendations that shape product strategy and roadmap priorities.

Engage with the Acumatica Community

• Actively engage with Acumatica customers, partners, and user communities through forums, events, advisory groups, and direct conversations.
• Establish continuous feedback loops with the community to ensure customer voices are represented in product decisions.
• Serve as a design leader and advocate within the broader Acumatica ecosystem.

Enable Product-Led Growth & Engagement

• Design and optimize user journeys that support onboarding, feature discovery, and long-term adoption.
• Identify friction points and opportunities to improve engagement, conversion, and customer lifetime value.
• Partner with Product to create experiences that turn users into advocates.

Partner with Engineering & Product

• Work closely with Engineering teams to ensure a deep understanding of customer pain points, use cases, and design intent.
• Embed design practices into the development process to improve quality, usability, and delivery outcomes.
• Collaborate with Product Management to align design initiatives with business goals and customer outcomes.

Lead Design System & Quality

• Drive the evolution and governance of Acumatica’s design system to ensure consistency, scalability, and efficiency.
• Ensure the system supports complex ERP workflows while maintaining clarity, usability, and modern UX standards.

Build & Scale the Design Organization

• Recruit, mentor, and grow a high-performing, multidisciplinary design team.
• Establish effective design operations, processes, and best practices.
• Foster a culture of collaboration, customer-centricity, and continuous improvement.

Drive Innovation

• Partner with product and engineering leadership to define the future of AI-driven and assistive experiences.
• Ensure innovation is grounded in real customer needs and delivers meaningful value.

Requirements

• 15+ years of experience in product design, UX, or related fields, including leadership roles in enterprise or SaaS environments.
• Proven ability to design and deliver customer experiences that drive engagement, adoption, and retention.
• Strong experience in UX research and leveraging customer insights to inform product decisions.
• Demonstrated success engaging directly with customers and partner ecosystems to influence product direction.
• Experience partnering closely with Engineering and Product teams to deliver high-quality solutions.
• Track record of building and scaling design teams, systems, and processes.
• Excellent communication and leadership skills, with the ability to influence across all levels of the organization.

Benefits

• Healthcare benefits (medical, dental and vision insurance for you and your dependents).
• Employer paid Short-Term/Long-Term Disability and Basic life coverage.
• 401(k) plan with company match.
• Flexible time off.
• Sick and safe leave.