Unified Design System: Launch a scalable, AI-ready design system that ensures consistency across all customer-facing touchpoints (product, brand, and marketing).
Brand and Web Creative Direction: Partner with Marketing and establish a creative direction and visual standards for all marketing campaigns, brand assets, and the Bizee corporate website, ensuring they align with the core product design system.
Onboarding UX Re-architecture: Partner with Product to redesign the post-purchase experience, ensuring high adoption and a measurable reduction in early churn.
Member Center Experience: Lead the design of a proactive "Member Center" that empowers entrepreneurs to manage their services and recognize value easily.
Continuous UX Optimization: Partner with Platform Engineering to run weekly A/B tests on UI elements, onboarding flows, and in-app support triggers.
Customer Sentiment Design: Integrate design-led feedback loops (CSAT/NPS) into the product experience to ensure we are meeting the psychological needs of our users.
AI-Driven Interface Patterns: Deploy new design patterns for interacting with AI-powered features, increasing long-term engagement and trust.

Hands-On Design Mastery: You’ve been the primary, hands-on design contributor for complex SaaS or subscription lifecycle platforms, consistently delivering high-impact, measurable results.
Holistic Design Leadership: Proven experience leading design initiatives that span product, brand, and marketing, with a track record of driving a unified customer experience.
Strategic Design Thinking: You don't just create beautiful screens; you understand service design, user psychology, and how design choices impact churn and LTV.
Technical Fluency: You understand the constraints and possibilities of modern front-end frameworks, APIs, and how data flows through a service design stack.
Data-Informed Design: You live in the customer journey. You use Mixpanel, Amplitude, or user research to find the "why" behind low engagement and use those insights to drive design iterations.
Experimental Mindset: You believe in shipping fast, failing small, and doubling down on winning design patterns.
Entrepreneurial Grit: You’ve likely started something yourself or thrived in high-growth, ambiguous environments.
Agency Collaboration: Experience or comfort level working with external design agencies to deliver projects.

You’ve led a design initiative that measurably improved a key business metric (e.g., reduced churn by 10% or increased conversion by 20%).
You have a strong opinion—backed by work—on the future of "AI-driven UX" and proactive service delivery.
You can demonstrate how you’ve used AI tools (Figma AI, Midjourney, etc.) to accelerate your design discovery and prototyping process.
You’ve designed for the "Prosumer" or SMB space and understand the unique psychology of the small business owner.

Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.
This employer participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Director of Experience Design

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