Job Description
Drive the design, strategy, and vision for new customer onboarding to ToastProvide support to new customers for their growth and adoption of the Toast platform
Guide the evolution of AI-first experiences that simplify complex setup and workflows
Collaborate closely with product and engineering to define strategy
Set a high bar for design craft and inspire the team to push boundaries
Requirements
- 5+ years of design leadership experience
- 7+ years in a design role
- 1+ years management experience required
- Design end-to-end product experiences that solve complex problems across multiple surfaces and do right by the customer
- Mentor and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
- Lead hiring and growth of the Go To Market design team
- Coach team members to continually improve their craft and deliver an exceptional experience
- Regularly conduct design reviews to obtain feedback, iterating on designs to improve results
- Collaborate cross-functionally with product and engineering to understand users, translating that understanding into strategy that drives customer and business outcomes
- Strong communication and stakeholder management skills with an ability to build relationships both within and outside of the product organization
- Lead qualitative and quantitative research to inform design decisions and continuously improve product experiences
- Enduring sense of curiosity with a desire to continuously learn and evolve
- Hands-on proficiency in Figma and other prototyping and design collaboration tools, including platforms like V0, magic patterns, Claude code etc.
- Ability to work core EST hours to collaborate with team members
Benefits
Competitive compensation and benefits programsHealth insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities