Job Description
Join our growing cross-functional UX team and help shape the end-to-end product experience for our users. Harmonize the ecosystems of data-driven decision-making, human-centered design, and agile software development. Work closely and collaboratively with product managers, product owners, product designers, developers, and QA testers to create, test, and ship market-leading improvements to our robust & complex family of government technology products. Identify and gather necessary product analytics to inform your design choices. Check impacts of your designs by planning & conducting appropriate methods of usability testing. Host and participate solution workshops with internal teams to synthesize research findings into deliverable product outcomes. Create user personas and journey maps. Reference research findings to constantly advocate for our userβs needs, goals, and motivations. Use Figma to create wireframes, mockups, and prototypes to demonstrate ideal user journeys & interactions. Ensure your designs are WCAG compliant. Champion our design systems while improving them.Requirements
- At least 5 years experience in UX Design for a complex SaaS product
- Post-Secondary education in HCI, Design, or related field
- Proficiency in design and prototyping tools Figma and Miro
- Experience with usage-analytics tools (Pendo, Google Analytics)
- Experience with Accessibility compliance requirements
- Familiarity with Design Systems
- Understanding of other UX considerations, including Information Architecture, Interaction Design, and Visual Design
- Confidence to respectfully advocate for our user and support your points with data, even when easier solutions exist
- Willingness to consider othersβ perspectives and provide alternative or iterative approaches towards a common goal
- Curiosity and genuine interest in human beings
Benefits
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions β Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employee population
