Key KPIs

• Speed: Reduction of average request-to-delivery time while maintaining design quality and creativity.
• Quality: Increase in internal stakeholder satisfaction (NPS), with measurable gains in perceived design quality, reliability, and responsiveness.
• Creativity: Increase in the percentage of projects rated “high creativity” in post-reviews, indicating that operational systems enable, not limit, creative excellence.
• Team workload balance: Reduction in the percentage of designers reporting sustained overload.
• Automation impact: Increase in the percentage of recurring or repetitive tasks automated.
• Smart outsourcing impact: Increase in the percentage of tasks effectively outsourced to optimize team focus, cost, and stakeholder satisfaction, with a focus on improving overall quality rather than driving volume.

Key responsibilities

• Process and workflow optimization
• Document and standardize end-to-end workflows across all design sub-teams.
• Redesign the intake and prioritization system for design requests to ensure clarity, transparency, and realistic timelines.
• Implement tiered service levels (“quick-turn” vs. “strategic”) to balance responsiveness with deep creative work.
• Automate repetitive tasks using templates, libraries, and AI-based tools.
• Capacity and resource management
• Maintain a live overview of team capacity, workload, and utilization.
• Forecast upcoming demand and proactively adjust resources or outsourcing plans.
• Lead vendor and outsourcing relationships for overflow or production design work.
• Ensure sustainable team pacing and minimize overload.
• Tooling and systems
• Own the design-tool ecosystem (Figma, DAM, YouTrack, Coverbaker, etc.).
• Benchmark and pilot new technologies that improve efficiency and transparency.
• Measurement and continuous improvement
• Define and track key Design Ops KPIs (turnaround time, internal satisfaction, revision rates, automation coverage, etc.).
• Create dashboards for leadership visibility and quarterly reviews.
• Gather feedback from designers and stakeholders to iterate on processes.
• Collaboration and communication
• Act as the operational liaison between the Design team and internal “clients”.
• Train teams on operational best practices and tool usage.
• Support cultural initiatives that promote collaboration and knowledge sharing.

Initial priorities for the first six months

• Audit current workflows – map all request paths, pain points, and hidden bottlenecks.
• Design a new intake and prioritization model, tested with 1–2 pilot teams.
• Launch a transparency dashboard (monitoring requests, queue, and turnaround) for internal visibility.
• Establish quick-win automations (such as templated assets, intake forms, and AI support).
• Define and run an outsourcing pilot scheme with a clear quality and review process.
• Roll out a dashboard for tracking capacity and demand, presenting insights quarterly.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.