Job Description

• End-to-End Product Design: Lead design efforts from discovery through delivery across web and/or mobile products with the level of polish found at top design companies.
• Translate complex business and technical requirements into beautiful, intuitive, scalable experiences.
• Produce wireframes, flows, prototypes, and high-fidelity UI with strong attention to craft and usability using Figma and AI powered tooling.
• AI Platform Expertise: Define and evolve GEO strategies to optimize digital content generation, personalization, and performance across platforms.
• Provide experience design recommendations for Agentic – Human platforms.
• Cross-Functional Collaboration: Work in multidisciplinary teams across strategy, design, and technology to deliver cohesive and innovative solutions.
• Innovation Advocacy: Foster a culture of experimentation and innovation within the organization and with clients.
• Digital Design Solutioning: Create and recommend design solution approaches that leverage emerging technologies such as Agentic AI and predictive analytics.
• Experience Strategy Expertise: Envision scalable and intuitive experience architectures for digital assets across web, mobile, and other channels.
• Contribute to planning and roadmaps to execute that vision.

Requirements

• 5+ years in product/experience design, product innovation and strategy, or experience consulting.
• Familiarity with platforms such as Adobe Experience Cloud, Microsoft, Optimizely, Sitecore, or similar with special emphasis on the emerging AI capabilities of each.
• Thought leadership in digital disruption, innovation, or generative technologies.
• Combination of In-house design team and Agency/Consultancy is a plus.
• Proven experience in designing brand evoking digital experiences across web, mobile and product.
• Experience designing Agentic platform workflows and UX, including conversational interfaces and orchestration agent-based workflows.
• Strong grasp of emerging digital trends and platforms (e.g., Agentic solutions, GenAI, LLMs, cloud platforms, Adobe AEM & AEP, Microsoft solutions, and composable architectures).
• Exceptional communication and stakeholder management skills, especially with executive audiences.
• Demonstrated success in working in cross-functional teams and delivering complex digital programs.
• Experience mentoring or enabling design teams in adopting new technologies and workflows.
• Help the design team to reimagine new ways of working that incorporate AI in a grounded way that increases productivity without creating slop.
• Strong plus: Deep understanding of generative engine optimization and its applications in content, search, and personalization.

Benefits

• Flexible PTO – If you need a day off or an extended vacation, take the time!
• Hybrid work environment: Casual and open office or Remote…You choose!
• Great insurance coverage (Multiple Options) and flexible spending accounts.
• 401K with Company Matching.
• Monthly Work from Home Stipend.
• Continuous Training, Certifications, and Learning Opportunities.
• Diversity, Equity, Inclusion and Belonging: We care about making Genpact a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement.