Job Description
Lead client experience design strategy in partnership with Product and Engineering, defining success metrics. Design end-to-end client journeys, patterns, and frameworks that enable scalable, personalized experiences. Help evolve the client experience with seamless online booking flows, self-management options, and communication touchpoints. Translate human needs into compelling client-facing experiences. Partner with engineers to guide implementation and ensure design intent is preserved. Act as a design leader, influencing peers and contributing to design culture.Requirements
- Deep empathy for clients and a strong instinct for what makes experiences feel effortless and trustworthy.
- Deep understanding of the full, iterative design process, including research, journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution.
- Proven ability to design for conversion, retention, and engagement while balancing business goals with a high-quality client experience.
- Comfort operating in ambiguity and assisting teams in finding clarity in evolving environments.
- A strong point of view balanced with openness to feedback and iteration.
- Ability to focus on outcomes over outputs, shipping thoughtfully while maintaining a high quality bar.
- Proficiency with modern design and AI tools (e.g., Figma, Claude, Cursor).
Benefits
- 401(k) match plus dental, medical, vision, and life insurance.
- Flexible vacation day policy.
- Fully remote work with a work from home stipend.
- Family planning resources and specialized support programs.
- Equity opportunities.
- Boulevard Bucks Learning and Development program.
