About the Role
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headwayβs mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.But we're going further. Over 70,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, GV, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Responsibilities
- Operate as a group lead in close partnership with Head of payer product and Eng director to define the payer strategy and roadmap.
- Translate regulatory requirements and clinical standards into intuitive, human-centered experiences that make complex requirements feel manageable.
- Design for multiple audiences: providers receiving feedback, and payers evaluating our network.
- Start in planning mode, use tools like Claude.ai and internal AI platform to clarify the problem space, understand data, and initial assumptions.
- Prototype with Claude Code/Cursor and MagicPattern to build and iterate on the flows and Information Architecture.
- Let AI generate the pixels and code while you define the right patterns, behaviors and quality.
- Partner with product & Eng to decide when to move into production.
- Conduct research and directly talk to customers to validate the solution for most of BAU projects with the research teamβs support.
- Contribute to the design system and culture, share your AI practice, prompts, and patterns with the design team.
Requirements
- 8+ years as a product designer, with experience designing for operational tools, regulated workflows, or multi-sided platforms.
- You've shipped products that balance competing constraintsβuser needs, business requirements, regulatory obligations.
- Your visual and interaction design work is polished and precise.
- Thrive in complexity and ambiguity.
- You're comfortable with incomplete requirements and use design to help clarify and define the problem.
- You can scope work appropriately, knowing when to prototype quickly and when to invest in thorough exploration.
- You're actively using AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code.
Compensation and Benefits
The expected base pay range for this position is $249,600 - $312,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.Benefits offered include:
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
