About the role

We’re looking for a Product Operations Manager to help us scale how we build and operate products at Común. This role sits at the intersection of Product, Engineering, Design, and Operations, and is focused on turning complex operational processes into simple, scalable systems.

A core part of this role is leveraging AI to build, automate, and improve how we operate. You’ll be expected to use modern AI tools to design workflows, ship internal tools, and increase the leverage of both our product and operations teams. This is not a traditional operations role. You’ll approach operational problems with a product and builder mindset—identifying opportunities to automate, prototype, and deploy solutions quickly using AI and lightweight tooling.

What you’ll do

• Own and improve internal tools and systems used by CX, Risk, and Back Office teams
• Identify and drive automation opportunities to reduce manual work and cost-to-serve
• Use AI tools (LLMs, agents, workflow automation) to design and ship internal products and workflows
• Partner with Product Managers to translate operational pain points into scalable product solutions
• Design and implement workflows across onboarding, payments, support, and risk
• Work with vendors and BPOs to ensure operational processes scale with the business
• Define, track, and improve key operational metrics (e.g., SLA, AHT, resolution rate, cost per contact)
• Act as a bridge between frontline teams and Product, ensuring fast and clear feedback loops
• Ship lightweight, high-impact solutions quickly using modern tooling (e.g., Retool, Supabase, n8n, etc.)

What we’re looking for

• 3–6+ years of experience in Product Operations, Product Management, BizOps, or similar roles
• Strong product and builder mindset with the ability to turn ambiguous problems into structured solutions
• Hands-on experience using AI tools to build or automate workflows (e.g., LLMs, agents, prompt design, AI-assisted tooling)
• Comfort prototyping and shipping solutions without heavy engineering support
• Experience working with operational teams (CX, Risk, or Back Office) and improving workflows
• High ownership and execution—comfortable driving projects end-to-end
• Analytical and data-driven; able to define success metrics and measure impact
• Strong communication and collaboration skills across technical and non-technical teams
• Experience with internal tools, APIs, or no/low-code platforms is a strong plus
• Comfort working in fast-paced, early-stage environments

What success looks like

• Operational processes become faster, more reliable, and significantly less manual
• AI-powered workflows meaningfully increase team leverage and reduce cost-to-serve
• Internal tools are widely adopted and improve team efficiency
• Support volume decreases without hurting customer experience
• Clear ownership of operational metrics with measurable improvements over time
• Strong alignment between frontline insights and product roadmap

Why this role matters

At Común, we treat operations as a product—and increasingly, as an AI-powered system. As we scale, building the right tools, workflows, and automation is critical to delivering a high-quality experience efficiently. This role is key to helping us increase leverage across the organization and grow sustainably.

Team

We are a team of 40 based out of New York, coming from industry-leading companies like Brex, Nubank, Cruise, and Verkada. Over half of us are immigrants, and have experienced the problems we’re solving first hand. We value customer focus, high ambition, principled decision-making, and deep trust.

Full Time Employee Benefits

• Competitive salary and generous equity
• Medical, dental, and vision insurance
• Gym Pass subscription
• Daily office lunch in NYC Office
• Paid parental leave
• Flexible PTO
• Remote-friendly when traveling
• Company-wide offsites
• 401(k) for US employees
• Visit to our NYC Office for remote team members
• Visa sponsorship if applicable

Común is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.