Responsibilities

• Managing and developing the design team — running structured 1:1s, setting goals, providing regular feedback, and supporting career development for designers across product and marketing streams
• Driving practical adoption of AI across the team — identifying tools, introducing them into workflows, and ensuring they are used to improve output rather than as isolated experiments
• Hiring as the team grows — defining requirements, running interviews, onboarding new hires
• Running usability tests and user research — using existing tools and processes to test designs, gather evidence, and feed findings into prioritisation and design decisions
• Owning design delivery and SLAs — defining intake processes, setting tiered turnaround SLAs, tracking on-time delivery, and measuring stakeholder satisfaction with design as a function
• Working closely with Product and Marketing to shape work early, clarify requirements, and align on outcomes
• Governing design quality — reviewing the team's output, maintaining quality standards and review gates, ensuring consistency across product and brand without carrying individual design work
• Building on and scaling the team's existing processes, visibility, and ways of working as we grow
• Scaling the design system — driving adoption across designers and engineers, tracking component reuse, identifying gaps, and ensuring the system accelerates delivery
• Helping marketing designers produce stronger, more effective work by shaping briefs and direction

Requirements

• 5+ years of experience in product design (or equivalent), with a strong foundation in design craft even though this role does not involve individual design work
• 3+ years of people management experience — hiring, managing, and developing designers day-to-day
• Experience scaling a design team
• Proven ability to introduce and embed AI tools or workflows that improve team efficiency and output
• Strong analytical skills — experience using data (usability testing, journey analytics, CX metrics, NPS/CSAT) to inform and prioritise design work
• Comfortable running usability tests and user research using provided tools and translating findings into actionable design priorities
• Excellent English communication skills (written and spoken), with the ability to review and improve customer-facing language for clarity and context
• Strong organisational and delivery management skills — experience defining SLAs, intake processes, and tracking design delivery across multiple workstreams
• Good design judgement and a clear understanding of what high-quality design looks like, combined with the ability to govern quality through review and standards rather than individual output
• Ability to work closely with cross-functional stakeholders, measure satisfaction, and build effective, trusted relationships
• Comfort operating across both product and marketing contexts
• Experience in fintech or another regulated environment, or a strong personal understanding of investing and financial products
• A structured and pragmatic approach, with a focus on delivery, clarity, and measurable outcomes

Benefits

• Impact from day one
• Room to grow
• Transparent and open culture
• Supportive, high-calibre team
• Flexible working setup