Job Description
Own product design end-to-end across every platform surface — workflow designer, form builder, administration, case management, e-signature system, dashboards, and reporting. Simplify inherently complex systems — multi-stage workflows with conditional routing, role-based permissions, and approval chains. Make that power usable, not hidden. Design AI-powered experiences — shape how AI surfaces to users: intelligent recommendations, conversational interfaces, assisted configuration, document intelligence. Work through the AI-specific UX challenges (trust, transparency, graceful failure) with support from product and engineering. Lead UX research — own usability testing and design validation; partner with product on broader user discovery. Talk to agency staff and residents to understand constraints that don't exist in consumer apps: compliance, accessibility mandates, legacy integrations, multi-tenant configurations. Establish the design practice — build a design system, define research and critique cadences, set documentation standards. Use AI tools to accelerate research, prototyping, and design workflows. Ship with engineering — no handoff culture. You're embedded with the team from problem framing through production. You'll use Figma, Cursor/Claude, and Lovable to keep design at engineering's pace.Requirements
- 3+ years designing complex software products (SaaS, enterprise, or B2B)
- Strong UX fundamentals: information architecture, interaction design, prototyping, usability testing, visual design, and accessibility (WCAG 2.1 AA, Section 508)
- Demonstrated ability to take ambiguous problems from research through shipped, validated solutions
- AI-native design workflow — you use AI tools (Claude, ChatGPT, Figma AI, Cursor, Lovable, or equivalent) as daily infrastructure, not novelty.
- You can articulate how AI changes your process and output, not just that you've tried it.
- Portfolio that shows design judgment and customer impact — how you framed problems, what shipped, and what changed for users
- Clear, direct written communication — design decisions explained without jargon, specs that engineers can build from
- Strong signals: You've designed for power users — software where people configure, customize, or build, not just consume content
- Experience with or interest in government, civic tech, legal technology, or other regulated, complex domains
- You've been the sole or founding designer somewhere before, and thrived with the ownership and ambiguity
- You've built or meaningfully contributed to a design system
- Comfortable with HTML, CSS, and JavaScript — enough to understand engineering constraints and design within them
- Experience designing AI-powered features or thinking deeply about AI-specific UX challenges (trust, transparency, graceful failure)
- Product thinking, not just design execution — you push back on requirements when needed.
Benefits
- Medical, dental, and vision insurance plans, with significant employer contribution for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs)
- Company-sponsored life, short-term, and long-term disability insurance
- 11 Paid holidays
- Flexible time off
- 401k plan with 4% employer match
- Monthly stipends for home office expenses
- Monthly wellness stipends
