Responsibilities

• Lead by Doing
• Balance leadership with hands-on design execution, working alongside teams to create and ship exceptional work.
• Apply deep expertise in product design, design systems, product strategy, and human-centred design to guide and refine work.
• Actively contribute to raising the bar for design excellence, providing clear and actionable feedback to project teams.
• Client Engagement & Delivery Success
• Serve as a trusted design advisor to clients, guiding them through the design process, presenting work, managing feedback, and building strong relationships grounded in Metalab’s point of view on design direction and execution.
• Drive strategic project success by applying service design and change management principles.
• Partner with the Business Development team to scope work and identify strategic business development opportunities.
• Advocacy & Leadership at Metalab
• Foster a collaborative, inclusive, and high-performance design culture.
• Partner with Metalab leadership to drive engagement and maintain a strong company culture.
• Hire, mentor, and develop design team members, ensuring a strong pipeline of leadership within the design team.
• Represent Metalab in the design community, attracting top talent and new business opportunities.

Requirements

• Proven experience managing and mentoring design teams through complex challenges while maintaining high-quality output.
• Strong communication and presentation skills, with the ability to align and influence diverse stakeholders.
• Experience collaborating with cross-functional teams to drive business priorities and deliver tangible value.
• Active engagement in the design community, sharing insights through articles, panels, and thought leadership.
• A passion for inclusive design practices and fostering a collaborative team environment.
• Knowledge of change management and service design principles.
• Strategic thinking, with the ability to contribute to business development and client relationship-building.

Equal opportunity employer

Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways! We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent, and we’re proud of our global perspective.