Lead Product Designer (LMTS), AI Products

What you'll work on

• The first surface is Piper’s brain: how Piper understands a lead, forms a plan, and explains its reasoning. You'll design the interface for shaping its personality, goals, and objection handling. Not a settings panel. Something closer to a thinking partner you can tune.
• The second is Piper's live presence, the chat and video experience where the AI is the rep. The work is in the details: the micro-interactions, latency handling, turn-taking, and tone that make it feel credible instead of uncanny.

How you work

• Taste over process.
• Prototypes over presentations.
• Speed is a quality, judgment is the craft.
• You think of yourself as a creative director of AI collaborators, not a solo craftsperson.
• Concretely:
• You prototype in code or with AI tools, not just Figma
• You're faster with agents than most designers are without them
• You ship design decisions, not just document them

What we're looking for

• 6+ years of product design, with at least 2 years on AI or conversational experiences.
• You understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly.
• Fluent in AI tooling as a core part of how you work, not an experiment.
• Strong visual and interaction craft. You have taste.
• Comfortable without a detailed brief. You define the problem alongside the solution.
• Works directly with eng and ML. No handoff culture here.

Nice to have

• Voice, video, or real-time communication design background.
• Familiarity with enterprise sales or CRM workflows.
• Experience designing multi-step autonomous workflows.

Why Join Qualified

• The design patterns for AI agents in enterprise sales are still being established.
• You'd be one of a few people defining them at production scale, on a product that's already live and growing.
• Ownership here is genuine. You'll work directly with leadership, influence product direction, and own your work from problem definition through ship.
• The Salesforce acquisition puts our work in front of one of the largest enterprise customer bases on the planet.

Applications Will Be Accepted Until

• June 15, 2026

Compensation

• The typical base salary range for this position is $150,100- $227,000 annually.
• In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually.
• For Ontario-based roles, the base salary hiring range for this position is CAD 140,000 to CAD 190,000 annually.
• For British Columbia-based roles, the base salary hiring range for this position is CAD 140,000 to CAD 192,500 annually.

Company Information

• Salesforce is the #1 AI CRM, where humans with agents drive customer success together.